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What is the Mobile Device Management?

All iPads distributed to new students as part of the Smart Campus Initiative contain the "This iPad is supervised and managed by the University of Kentucky" message.

When a student graduates or purchases the iPad, the University no longer manages the iPad. The new owner will receive a notification that the device management has been removed, and the message will remain visible until the device gets reset.

When will this change take place?

The MDM software will be removed from your device after graduating or purchasing your device from the University of Kentucky.

What do I need to do?

During this time, your iPad needs to remain powered on, connected to Wi-Fi, and charging until the removal process is complete.

The process of removing the MDM Profile requires the iPad to be reset back to factory state. You will lose all of your data upon graduating 

NOTE: After the reset is complete, set up the iPad as a new iPad. Restoring from a backup will reinstall the MDM profile.

You can find step-by-step instructions in How do I remove the Smart Campus iPad management notice? from the Tech Help Center.

What if I need help?

If you have followed the instructions and still get a management notice, submit a request for removal via the Technical Assistance Request Form. A staff member will be in touch within 2-3 business days. 

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